Privacy Policy

Privacy Policy – FlipWorks UK

We respect your privacy and keep things simple and transparent. This page explains what we collect, why we collect it, and how we protect it when you shop with FlipWorks.

Information We Collect

We collect only what’s needed to run our store and deliver your order:

  • Personal data: name, email, phone, billing and delivery addresses.

  • Order details: items purchased, totals, delivery preferences.

  • Payment information: processed by trusted providers (we never store full card details).

  • Technical data: IP address, device/browser info, pages viewed via cookies and analytics.

  • Support messages: emails or forms you send to our team.

How We Use Your Data (Legal Bases)

We use your data to:

  • Process and deliver orders and send service updates — contract necessity.

  • Provide customer support and handle returns — contract necessity/legitimate interests.

  • Improve our website, security, and product range — legitimate interests.

  • Send marketing emails only if you’ve opted in — consent (you can opt out anytime).

  • Meet legal obligations (e.g., tax and accounting).
    We never sell your personal data.

Cookies & Tracking

Our site uses cookies so features like cart and checkout work properly, and to understand how visitors use the site.

  • Essential cookies: required for core functionality.

  • Analytics cookies: help us improve performance and usability.

  • Marketing pixels: measure campaign effectiveness.
    You can control cookies in your browser settings; blocking some may affect site features.

Payment Security

Payments are handled by trusted providers (e.g., card processors and PayPal) using PCI-DSS compliant security. FlipWorks does not see or store your full card details; we only receive payment status confirmations.

Third-Party Services (Processors)

We share limited data with carefully selected partners who help us operate our business, strictly on a minimum-necessary basis:

  • Platform/hosting to run the store.

  • Couriers/fulfilment to deliver your order.

  • Email services for order updates and newsletters (if opted in).

  • Analytics and anti-fraud tools to keep the store secure and improve performance.
    We do not permit third parties to use your data for their own marketing.

International Transfers

Some providers may process data outside the UK. Where this occurs, we rely on appropriate safeguards such as standard contractual clauses to keep your information protected.

Your Rights (UK GDPR)

You can request to access, correct, or delete your data; restrict or object to certain processing; and request data portability.
If you’ve given consent (e.g., marketing), you can withdraw it at any time. You also have the right to complain to the ICO (Information Commissioner’s Office).

Marketing Communications

Newsletters are opt-in only. You can unsubscribe at any time via the link in our emails or by contacting us.

Data Retention

We keep your data only as long as needed for the purposes above:

  • Orders & invoices: retained to meet legal/accounting duties.

  • Support history: retained as needed to provide service.

  • Marketing data: kept until you unsubscribe or ask us to delete it.
    When no longer required, we delete or anonymise your data.

Contact Us

Questions about this policy or your data? We’re here to help.
📧 flipworksuk@gmail.com