Frequently Asked Questions — FlipWorks UK

Orders & Delivery

Where do you ship?
We currently deliver within the United Kingdom only. International delivery is planned for the future.

How long does processing take?
Orders are processed in 1–2 business days. You’ll receive a dispatch email with tracking once your parcel leaves us.

What are the delivery options and speeds?

• Standard: 2–4 business days from dispatch.

• Express: 1–2 business days from dispatch.
  Delivery fees are shown at checkout. Free UK shipping on orders over £40.

How do I track my order?
A tracking link is emailed to you on dispatch so you can follow your parcel in real time.

What if my order is delayed?
Timeframes are estimates and occasional courier delays can happen. If you’re concerned, email us and we’ll investigate with the carrier.

Can I change my delivery address after ordering?
If your order hasn’t shipped, email flipsworksuk@gmail.com with your order number and the new address. We’ll do our best to update it before dispatch.

Returns & Exchanges

What is your returns window?
You can return items within 30 days of delivery. Products must be unused, undamaged, and in their original packaging.

How do I start a return?
Email flipsworksuk@gmail.com first for return instructions and the correct address. Please don’t send items back without contacting us.

Who pays for return postage?
We cover return postage for faulty or incorrect items. For unwanted items (change of mind), the customer covers the return cost.

When will I receive my refund?
Refunds are typically processed within 5–7 business days after we receive and inspect your return, back to your original payment method.

Can I exchange instead of refund?
Yes. Contact us to check availability and we’ll arrange an exchange where possible.

Are any items non-returnable?
For hygiene reasons, certain sealed beauty/personal-care items can’t be returned once opened (unless faulty). This will be stated on the product page.

Products

Are your items new or used?
All items are brand new unless clearly stated otherwise. If an item is pre-owned, we’ll mark it clearly and include condition notes.

What if my item doesn’t match the description or arrives damaged?
Email us within 48 hours of delivery with photos and your order number. We’ll resolve it quickly, including return postage if applicable.

Will sold-out items be restocked?
Often, yes. Email us the product name and we’ll update you on restock plans.

Do you offer gift wrapping?
Gift options may be available for select items. Ask us before checkout and we’ll confirm what’s possible.

Payments & Security

Which payment methods do you accept?
We accept major debit/credit cards and popular digital wallets. All payments are processed securely by trusted providers.

Is it safe to shop with you?
Yes. We use industry-standard encryption and PCI-DSS compliant processors. We never store your full card details.

Why was my payment declined?
Common reasons include bank security checks, card restrictions, or insufficient funds. Try another method or contact your bank; we’re happy to help from our side.

Can I get a VAT invoice?
Yes. Reply to your order email or contact flipsworksuk@gmail.com and we’ll provide one where applicable.

Discounts & Accounts

Do you offer student discounts or promo codes?
We run promotions from time to time. Join our newsletter to hear about exclusive offers first.

Do I need an account to order?
No — guest checkout is available. Creating an account helps with order tracking and faster checkout next time.

How do I update my account details?
Log in to your account to edit your information, or email us for help.

Contact & Support

How can I contact FlipWorks?
Email flipsworksuk@gmail.com for any questions or support. We aim to reply within 24–48 business hours on weekdays.

I can’t find my answer here — what should I do?
No problem. Send us an email and we’ll assist you directly. We’re always happy to help.