Contact – FlipWorks UK

We’re here to help with orders, returns, product advice, and anything else you need. The quickest way to reach us is by email.

How to Reach Us

• 📧 Email: flipsworksuk@gmail.com

• Response time: We aim to reply within 24–48 business hours (Mon–Fri).

• Tip: For urgent order changes, email us as soon as possible with your order number in the subject line.

Order & Delivery Enquiries

Please include the following so we can help fast:

• Order number

• Full name and postcode

• Summary of the issue (e.g., address change, delivery delay)

• Photos (if something arrived damaged or incorrect)

You’ll receive a dispatch email with tracking once your parcel leaves us.

Returns & Exchanges

To start a return or exchange, email flipsworksuk@gmail.com with:

• Order number

• Item(s) you’d like to return/exchange

• Reason (e.g., unwanted, faulty, wrong item)

• Photos (for faulty/incorrect items)

Please review our Shipping & Returns page for the 30-day window, condition requirements, and postage rules. Your statutory rights are not affected.

Product Questions

Not sure about sizing, materials, or fit? Ask us before you buy.
Tell us the product name and your question, and we’ll guide you to the right choice.

Business, Press & Partnerships

For wholesale enquiries, supplier proposals, collaborations, or press, email flipsworksuk@gmail.com with the subject line “Business/Press Enquiry” and a short overview. We’ll get back to you if there’s a fit.

Didn’t Find Your Answer?

Check our FAQ for quick answers on delivery times, returns, refunds, and more. If you still need help, drop us a line — we’re happy to assist.

Privacy note: We’ll only use the details you provide to respond to your enquiry. For more information, see our Privacy Policy.